Return Policy

Scroll down for international return instructions. Your return or exchange must meet the following criteria. 

  • The item(s) must be in brand new, unused condition, with all tags attached and the original packaging included. 
  • Returns and exchanges must be initiated within 3 days of the purchase date.
  • Products must be received at couple playground facility within 30 days of return authorization. 
  • If you received your LIMS items as a gift, we gladly accept Gift Exchanges with valid proof of purchase from
  • Please note that all sales are final on ALL Items. Returns on these items are not accepted. 
  • Qualified exchanges will be processed free of charge, except for original shipping costs.
  • Returns for refund to the original payment method will incur a small return shipping charge.
  • Shipping costs associated with the original order are non-refundable and all returns and exchanges are less any shipping cost paid on the original order.
  • We must receive the return product in our hands before a refund is processed.